Business Training Programs |
The following outlines are given to acquaint you with the types of business training programs that are available. The length and content of each may be customized to fit your company’s specific needs. |
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Effective Presentations |
| Key Topics: |
- Identifying the aim of the presentation
- Brainstorming ideas
- Gathering and researching facts
- Developing an organizational strategy
- Audience analysis, involvement and interaction
- Handling distractions and confrontation
- Platform skills, including personal appearance and body language
- Vocal and verbal communication
- Handling logistics and visual aids
- Controlling nervousness
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Business Writing Basics |
| Key Topics: |
- Planning and development of objectives
- Organization of ideas and facts
- Audience analysis
- Fragments, run-ons, sentence types
- Paragraphs – definition, structure, pointers, transitions
- Common grammatical problems
- Punctuation and mechanics
- E-mail, report and business letter writing
- Eliminating wordiness and redundancy
- Understanding misused and troublesome words and phrases
- Critiquing, proofreading, editing
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Professional Look and Style |
| Key Topics: |
- First Impressions
- Proper business casual attire and adherence to dress code
- Visual impact and consistency
• Grooming
• Hair and make-up
- Body language
• Eye contact
• Posture
• Gestures
- How to afford a professional appearance
- How to wear clothes that flatter and fit
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Business Etiquette |
| Key Topics: |
- Office etiquette, including cubicle conduct, shared office equipment, meeting guidelines
- Business/social etiquette for client entertaining and office parties
- Handshakes and introductions
- Manners in a multi-cultural society and workplace
- Dining etiquette, including table manners and tipping guidelines
- Telephone etiquette
- E-mail etiquette
- Conversation tips
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Interviewing Essentials |
| Professionals |
Impress an interviewer with your skills and abilities to secure the job you want. |
| High School Students |
Get into the school of your choice because you dazzled them at your college interview. |
| Key Topics: |
- Prepare for the interview, including company or school research
- Present a professional visual image
• Clothing
• Grooming
- Give a memorable greeting and handshake
- Respond effectively to interview questions
- Learn how to use body language to your advantage
- Practice active listening
- Work with inexperienced/ineffective interviewers
- Decide what type of questions to ask interviewer
- Learn about post-interview follow-up
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Note: During session, time will be allotted for participants to practice effectively answering typical interview questions. |
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Business Communication |
| Key Topics: |
- Building relationships with internal and external clients
- Communicating with others in a professional and courteous manner
- Softening one’s tone
- Agreeing and disagreeing
- Interrupting politely
- Being persuasive
- Listening skills
- Communication skills for a global workplace
- Telephone Skills
• Answering the phone properly
• Making a good impression on the phone and presenting a friendly, helpful attitude toward both internal and external customers
• Taking messages and notations and making sure notations are clear
• Developing your voice mail message and leaving voice mail messages for others
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Conversational Skills |
| Key Topics: |
- Why being a good conversationalist is important
- Traits of a good conversationalist
- How to become a good conversationalist
• approaching others
• Self introduction
• Starting a conversation
• Keeping the conversation going
• Ending the conversation
- Tips for winning conversations
- Avoiding conversation killers
- Conversation topics
- The importance of body language
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Effective Listening |
| Key Topics: |
- Recognize the importance of being a good listener in both business and social situations
- Learn listening do's and don'ts
- Discover how tone and body language affect listening
- Respond to non-verbal cues from the speaker
- Help others to be better listeners
- Improve concentration and minimize distractions
- Give verbal and non-verbal listening cues to the speaker
- Build rapport through mirroring
- Change bad listening habits
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Building Your Business Network |
| Key Topics: |
- Network Development
• Establish professional affiliations internally and externally
• Increase your visibility and expand your network
• Manage your contacts
• Follow up and maintain your contacts
- Networking Skills
• Introduce yourself
• Give a proper handshake
• Use icebreakers to start a conversation
• Keep conversations going
• Join a conversational group
• Finish a conversation
• Listen to others
• Manage your body language
• Remember names
• Understand business card etiquette
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