The following descriptions are given to acquaint you with some of the training programs available to you. The length and content of each may be customized to fit your company’s specific requirements.
Business and Social Etiquette
Learn how to give a proper introduction and handshake. From there, move on to honing your dining and office etiquette skills so that you feel comfortable and look professional in any business or social setting and while interacting with clients, managers or coworkers.
Business Writing
See how to begin with a plan, develop your objectives, and deliver your message in a clear, concise manner that gets your point across. Update your writing style to one that is easy to understand, fits audience needs, and supports your objectives.
Business Writing for Non-native Speakers
Help for those who speak English as their second language to communicate clearly and effectively in the workplace, whether writing an email, memo or report.
Communication Skills
Build relationships with internal and external clients. Learn how to improve collaborative relationships. Understand your personal communication style and that of others so you can influence others and be better understood.
Conversational Skills
Being able to converse with others is a critical business skill. Learn how to start conversations, keep them going, and end them gracefully. Find how you can effectively engage others and keep them interested in the conversation.
Customer Service
Providing stellar customer service for internal as well as external customers is the job of everyone in the organization. Learn how to exceed customer expectations and gain customer loyalty.
Effective Listening
A key to effective communication is learning to be a more effective listener. Learn how to focus on the speaker and pick up important non-verbal cues from them. Understand the barriers to effective listening and how you can help others better understand what you have to say.
Interviewing Essentials
If you want to sail past the competition, you need to correctly prepare for the interview, impress the interviewer with your abilities and skills, ask the right questions during the interview, and follow-up effectively. Whether you are interviewing for a top-level position or trying to ace your college interview, preparation and practice are a must.
Networking
Never has sharing information and expertise across the organization been more critical than today. Both individual and company success depends largely on collaborative working relationships. Learn the steps to effective business networking.
Presentation Skills
Connect with your audience and communicate your message confidently and convincingly with fewer butterflies in your stomach. Apply visual, vocal and verbal communication skills that support your message and get your point across professionally.
Professional Look and Style
Learn how you can present a professional business image. Make a great first impression and keep it positive by ongoing attention to your dress, your body language, and your unique communication style. |
